What is SolVienne?
SolVienne is a travel and lifestyle brand designed to make everyday organization elegant and efficient. We create smart, space-saving solutions that help you travel lighter, stay more organized, and enjoy a clutter-free life.
Why are SolVienne's products different?
SolVienne products go beyond storage — they’re designed to maximize space, reduce clutter, and bring order to your travels. Made with premium fabrics and durable zippers, our products offer both elegance and long-lasting performance. They’re built to be reused again and again.
Is there a warranty on SolVienne products?
Yes. All SolVienne products are backed by a 30-day guarantee against manufacturing defects. If you experience any issues, our support team is here to help. Your satisfaction is our priority.
Which countries do you ship to?
Our products are shipped all over the world.
What is your brand doing about sustainability?
At SolVienne, we design long-lasting, reusable products to help reduce the need for disposable packaging and single-use plastics. Our packaging is made from recyclable materials, and every item we create is meant to support a lifestyle of mindful, minimal consumption.
Can I apply for collaborations or influencer partnerships?
Yes, we’d love to hear from you! Please fill out our collaboration form or contact us directly via email.
Is an invoice included in my order?
Invoices are not included by default in gift orders. For regular orders, a digital invoice is sent via email.
Is it safe to make a payment on your website?
Yes, your security is our priority. Our website uses encrypted SSL technology and secure payment gateways like Stripe and Shopify Payment to keep your data protected.
What payment methods do you accept?
We accept all major credit and debit cards through Shopify Payments, including Visa, MasterCard, American Express, and more. Your payment is processed securely and encrypted for your safety
What is your shipping, return, and exchange policy?
Your order will be processed within 1-3 days. Once your order is on its way, we’ll send you a tracking number so you can keep an eye on it.
United States: 8-12 business days
Canada: 10-15 business days
Europe: 6-10 business days
Other International Locations: 10-25 business days
We want you to love your purchase! If your product arrives damaged, defective, or stops working due to no fault of your own within 30 days of delivery, we’ve got you covered. Simply provide photo and video proof, and we’ll arrange a return with a refund. For full details, check out our Return Policy. Need more help? Feel free to reach out at support@solvienne.com—we’re happy to assist!
What is the Quality guarantee?
We stand behind the quality of our products. If you are not fully satisfied or encounter any issues, please reach out to us at support@solvienne.com. We are committed to providing you with an excellent shopping experience and will address your concerns immediately. For further assistance or information, please contact our customer support team.
How can I contact SolVienne?
You can reach SolVienne easily through our customer support email at support@solvienne.com. Our team is dedicated to providing you with prompt and helpful assistance. Whether you have questions about our products, need assistance with an order, or simply want to share feedback, feel free to get in touch! We’re here to ensure you have the best experience with SolVienne.
